Warranty Information

Please find below details for the warranty provided by Lodar, Hetronic and ourselves.


Lodar Radio Controls

Lodar deal with all warranty returns direct, therefore ensuring you are up and running quickly.  During office hours, please call them on 01922 613633 and explain the problem, making sure you have the Model Number & Serial Number to hand. More often than not they can resolve the matter on the phone. 

If it is out of hours please email sales@lodar.com and explain the problem, making sure you provide the Model Number & Serial Number and your telephone number. More often than not they can resolve the matter on the phone and will call you during office hours. 

If we provided you with a customised transmitter which doesn't have standard Lodar button inserts please contact us and we will let Lodar have the correct button inserts.

The Lodar warranty process is detailed in full here Lodar warranty information.

The first 2 years' warranty is unlimited.  The warranty period is taken from the date the goods leave our premises.

For the following 3 years, Warranty is pro-rated. 

Year 2-3 Discount from List Price 40%
Year 3-4 Discount from List Price 30%
Year 4-5 Discount from List Price 20%

These discounted products will carry a further 2 year unlimited warranty. After the 5 year warranty expires, the Lodar equipment will not be repaired and will be scrapped.


Hetronic Radio Controls

The first 1 year's warranty is unlimited. During that period, we will repair or replace free of charge, at our discretion, any product that is proved to be faulty due to poor manufacturing. The warranty period is taken from the date the goods leave our premises.

For the following 4 years, warranty is pro-rated. During that period, we will replace with new product at a discounted price. The warranty period is taken from the date the goods leave our premises.

Year 1-2 Discount from List Price 40%
Year 2-3 Discount from List Price 30%
Year 3-4 Discount from List Price 20%
Year 4-5 Discount from List Price 10%

These discounted products will carry a further 1 year unlimited warranty.


Winches

During the manufacturer's warranty period, we will repair or replace free of charge, at our discretion, any product that is proved to be faulty due to poor manufacturing. The warranty period is taken from the date the goods leave our premises. 


Hydraulics

For the first 6 months, the warranty is unlimited. During that period, we will repair or replace free of charge, at our discretion, any product that is proved to be faulty due to poor manufacturing. The warranty period is taken from the date the goods leave our premises.

Year 1-2 Discount from List Price 40%
Year 2-3 Discount from List Price 30%
Year 3-4 Discount from List Price 20%
Year 4-5 Discount from List Price 10%