All orders placed before 10.00 am will be dispatched that same day*. In the unlikely event that we don’t have your item in stock at our premises, it will be dispatched from Lodar UK with delivery lead time of 7 – 10 days from receipt of order, unless otherwise stated. Lodar Actus and air systems have a delivery lead time of up to 21 days from receipt of order as they are stocked in Lodar USA. If in doubt, please ask. Hetronic delivery times vary, so please ask.
European EU Delivery
Since the 31st December 2020, all parcels sent to EU countries from the UK are now subject to customs clearance, and since July 2021, under certain circumstances, may be liable to duties and VAT. ELP Engineering ship all parcels to the EU using the incoterm DAP (duties and taxes payable by the customer in their country). The price you pay at checkout with elpengineering.co.uk is the list price only, without VAT or duties.
DAP Incoterm means you are responsible for taxes and import duties into the EU.
If you are within the EU and wish to have DDP incoterms (duties, customs charges and taxes payed to ELP Engineering ltd, please contact us and we will use our EBay Account to process them.
Within the UK, VAT is charged at 20%.
For UK orders less than £50 + VAT, a shipping charge of £6 + VAT is added when you checkout. For orders £50 + VAT and above shipping is free to the UK only.
Who do we use?
We use some of the top carrier companies in the world, although you can use your own carrier to collect the order. Our main carriers are FedEx and Royal Mail. For all other International shipments, costs are clearly marked on the checkout page. Please make sure the ship to address you type during checkout is correct. We are not responsible for any wrong or un-deliverable addresses.
All shipments for UK Delivery are dispatched by FedEx Priority or the Royal Mail Postal service, depending on location and time of order, with the option to upgrade to the Royal Mail or FedEx for a Saturday delivery (please call for costs).
All shipments for delivery within the EU will arrive on a 2 – 5 delivery service depending on country location. Please contact us for accurate delivery times within the EU.
All shipments to North America are sent FedEx Priority, with an expected delivery within 2 days depending on location and time of order. Please contact us for accurate delivery times.
All shipments to countries not mentioned above have varying delivery times, so please contact us for accurate delivery times.
We take great care packaging every item to ensure safe shipment to you.
Orders are generally shipped on the day of full payment or latest next day depending on when payment is received; all deliveries will require a signature on delivery.
* Whilst every effort to ship the same day is made, we cannot guarantee to do so due to our workload and extenuating circumstances. If it is urgent, please call us.